How do I issue a refund?

Issuing a refund for a customer is simple and can be done from within your UNATION account!

First, go to your Ticket Admin (from the left hand menu). Find the event the customer signed up for and hover over the theme to select Registrations.

Next, you’ll have to find the specific customer who needs a refund. You can do this by scrolling through the list, or by entering the customer’s name or confirmation number in the search bar at the top of the page. Once you’ve found the customer, click the “View” button to the right of their name.

On the next page, you will see the customer’s Registration Details. Scroll to find the transaction that you want to refund. NOTE: You can only refund credit card transactions in this way. Click the orange Refund button below the customer’s transaction information.

When you’re finished, click the Save button. After submitting the refund details, the transaction will be immediate and the customer will receive an email notifying them of the refund.

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